Preventing Loss of Emails with Focused Inbox

Skip to Disabling Focused Inbox

Always Move to Focused Inbox

When Outlook’s Focused Inbox is enabled, emails can be filtered into either a Focused or Other inbox. To avoid missing important emails, you can set messages from particular email addresses to always be filtered into the Focused Inbox.

To do this for important emails from EP, open your Outlook inbox and enter this email address in the Search field: jhep@mail346.jh.edu

You should now see a list of messages from that email address. Right-click on one of the messages. In the Outlook app for MacOS or Windows, select Always Move to Focused. This will enforce a rule, moving all messages from this address to the Focused Inbox from now on.

If you’re using Outlook in a browser, when you right-click on the message, you’ll first need to click Move, and then Always move to Focused inbox.

Repeat these steps for this email address: info_wse@communication.jh.edu

Disabling Focused Inbox

Alternatively, Focused Inbox can be disabled altogether. Disabling Focused Inbox will prevent filtering and, instead, display all messages in a single-stream inbox. To disable Focused Inbox, see the guidance below, organized by operating system and app modality.

Windows Outlook Desktop Client

MacOS Outlook Desktop Client

Outlook Web Version

Windows Outlook Desktop Client

1. Open Outlook.
2. Click the View tab.
   
3. If Focused Inbox is currently enabled, the Show Focused Inbox will be outlined in gray.
4. Click the Show Focused Inbox button to turn the feature off. The button will no longer have an outline.
5. You should now only see Inbox at the top of your inbox, rather than Focused and Other.

MacOS Outlook Desktop Client

1. Open Outlook.
2. Select Settings from the Outlook Menu.
   

3. Click Reading from the Preferences window.
4. Uncheck Sort Messages into Focused and Other.
5. You should now only see Inbox at the top of your inbox, rather than Focused and Other.

Outlook Web Version

1. Navigate to Outlook in a browser.
2. Click the gear icon to open the Settings tray.
3. Toggle off Focused Inbox.
   
4. You should now only see Inbox at the top of your inbox, rather than Focused and Other.